Community Guidelines

At Ellite, we strive to create a safe, respectful, and reliable ride-sharing community for all users. These Community Guidelines outline the standards of behaviour for riders and drivers using our platform, including our mobile app, website, or other services (collectively, the “Services”). By using our Services, you agree to follow these guidelines. Failure to comply may result in warnings, temporary suspensions, or permanent removal from our platform.

1. Treat Everyone with Respect

We expect all users to foster a welcoming environment:

1. Be Courteous: Treat drivers, riders, and support staff with kindness and respect. Avoid discriminatory language or behaviour based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
2. No Harassment: Verbal, physical, or sexual harassment is strictly prohibited. This includes inappropriate comments, gestures, or unwanted contact. Knives, daggers, weapons, firearms strictly prohibited in the car.
3. Respect Preferences: Honor requests from riders or drivers, such as preferred routes (within reason) or conversation levels, when safe and feasible.
4. Prioritize Safety

Safety is our top priority:

1. Follow Traffic Laws: Drivers must comply with all local traffic regulations, including speed limits, seatbelt requirements, and distracted driving laws.
2. No Impaired Driving or Riding: Drivers and riders must not use the Services while under the influence of alcohol, drugs, or any substance that impairs judgment or ability.
3. Vehicle Safety: Drivers must maintain their vehicles in safe, roadworthy condition, with regular inspections, valid insurance, and required permits.
4. Report Issues Promptly: Immediately report accidents, unsafe behaviour, or emergencies through the app’s support feature or local authorities.
5. Maintain a Clean and Comfortable Environment
6. Keep Vehicles Clean: Drivers should ensure their vehicles are clean, odour-free, and free of clutter. Riders should avoid leaving trash or damaging the vehicle.
7. No Smoking or Vaping: Smoking, vaping, or using e-cigarettes is not allowed during rides.
8. Limit Personal Items: Riders should bring only items that fit safely in the vehicle and do not interfere with the driver’s operation.
9. Follow Ride-Sharing Etiquette
10. Be Punctual: Riders should be ready at the pick-up location on time, and drivers should arrive promptly within the estimated time.
11. Accurate Information: Provide accurate pick-up and drop-off locations. Riders should ensure their contact details are up to date for communication.
12. No Unauthorized Passengers or Stops: Riders must not bring additional passengers beyond the booked capacity or request unscheduled stops without driver consent.
13. Pets and Service Animals: Riders may bring service animals as required by law. For non-service pets, confirm with the driver in advance and follow any pet policies.
14. Provide Honest Feedback
15. Ratings and Reviews: Use the rating system fairly to reflect your experience. Avoid retaliatory or dishonest feedback.
16. Constructive Communication: If issues arise, provide clear, respectful feedback through the app to help us improve.
17. Comply with Laws and Policies
18. Legal Compliance: All users must follow local laws, including those related to transportation, privacy, and public behaviour.
19. Platform Policies: Adhere to Ellite’s Terms of Service, Privacy Policy, and any additional policies specific to riders or drivers.
20. No Fraudulent Activity: Misusing promotions, creating fake accounts, or engaging in fraudulent behaviour will result in account termination.
21. Consequences for Violations

We investigate reports of guideline violations promptly and fairly. Depending on the severity, consequences may include:

1. Warnings or educational reminders.
2. Temporary suspension from the platform.
3. Permanent account deactivation for serious or repeated violations. We reserve the right to take action to protect the safety and integrity of our community.
4. Reporting Concerns

If you experience or witness behaviour that violates these guidelines, report it immediately via:

1. In-App Support: Use the “Help” feature in the app.
2. Email: info@ellite.com.au
3. Phone: 000 For emergencies, contact local authorities first, then notify us.
4. Updates to Guidelines

We may update these Community Guidelines to reflect changes in our Services or legal requirements. We will notify users of significant changes via email or in-app notifications. Continued use of the Services constitutes acceptance of the updated guidelines.

Thank you for helping us maintain a safe and respectful ride-sharing community!